Refund policy

Refund policy for artificial grass samples:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@usturf.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@usturf.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds for Deposits

Full refunds for deposits are only given within 3 days if no drawing has been completed. If our designer has completed a drawing or you have received a drawing, a drawing fee of $200.00 will be deducted from your payment and the remaining credit will be sent back. If you choose to continue your project later, this drawing fee will be added back to your account as a credit.

If a deposit is refunded, the invoice will be closed, and the estimate will no longer be valid. Any current promotions will be removed and will have to be reevaluated at a future date.

Refunds for Progress Payments

Progress payments are requested at the start of a project. As a deposit allows our company to order material for a project, a progress payment is to pay off the vendors and starting labor. Due to these circumstances, we are unable to refund progress payments.

Refunds for Services Already Rendered

Refunds for services already rendered, including but not limited to, the installation of material, are not eligible for a refund. This means we have already conducted even the slightest bit of work, for the provided scope on an invoice. Due to the purchasing of materials and the cost of labor, we are unable to reimburse based on these circumstances.

The Processing of Refunds

If your return (samples) is shipped back to us, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too (this process sometimes takes up to 7 days). If your refund request is regarding a deposit, please contact on our main office at 725-735-2182 for more information on how to proceed.