Terms

Terms and Conditions - US Turf - Las Vegas

Artificial Grass Installation, Paver Installation, Landscape Construction Services with US Turf - Terms

TERMS ACCEPTANCE/DEPOSIT BEING PAID – Customer is deemed to have accepted the terms and conditions listed here, the scope of work on our estimate and in our Installation Agreement upon placing a deposit. The quote received upon first visit is considered and referred to as the “estimate.” Any changes made to the estimate will not require a change order. Please review the estimate before paying the deposit to make sure everything listed is exactly what you are expecting to be done. The invoice is considered and referred to as a “contract.” See “Refund Policy” for more details on deposit refunds. 

DEPOSITS – Our company requires a 10% deposit be placed down in show of good faith to move forward with a project. This deposit is used to begin ordering materials, administrative work on your project and to start rendering / designing with our in-house designer, if needed. See “Refund Policy” for more details on deposit refunds.

SCOPE OF WORK – The scope of work is listed in the invoice by line item. These are the services we are offering in return for payment. Material is included in all pricing given, unless otherwise stated. All items not listed on the invoice or change order, but on the renderings from our designers, will not be completed without being invoiced for those items.

SCHEDULING – The schedule goes based on a first come, first served basis. Please allow 1-2 days after paying the deposit to get scheduled (if applicable, you must have HOA approval before scheduling for installation). If the scheduled date does not work for you, we can move you to the next available date that is not already booked. We allow deposits to be paid and held for projects even scheduled up to 4 months out. Larger projects are placed on Mondays, at the beginning of the work week.

RESCHEDULING – Our office tries its best to plan accordingly. To aide in this, we order material in advance to prevent any scheduling errors or delays for all projects. We kindly ask that all cancellations or rescheduling’s occur at least a week before the project start date.

INSTALLATION AGREEMENT – An installation agreement will be sent for signatures closer to the start of your project. This is not sent in advance, as any changes up until the week before your project would then require more paperwork. Also, this installation agreement gives us the right to be on your property and allows for our insurance to be notified we will be working on your property. This installation agreement must be signed in order for our company to begin any work on the property. Without signing this agreement, a crew will not be assigned to begin work.

CHANGE ORDERS – Any changes to your project after signing the “Installation Agreement” will require a change order. If you have not signed the “Installation Agreement” yet, the estimate will be updated. Once the “Installation Agreement” is sent, these items will already be reflected. Any change orders are subject to additional fees (including but not limited to restocking fees, delivery fees, etc.) and could potentially delay the start date or completion of the project (depending on material availability).

DELIVERY OF MATERIAL – Delivery times will vary based on the size and type of material that is being delivered. On or before the day of installation, white chat and rock are normally the only items scheduled (as our crews need these items to begin the installation). If the project is rescheduled by the customer and white chat has already been dropped off, a pickup fee of $35 and a fee of $38/ton is added to the invoice (covers material and the cost of delivery and pickup). For jobs beginning on Mondays, we must drop off the material on Friday as the rock yards are only open during the week. If this does not work for you, please make the office aware in advance. Delivery of the turf, pavers and special order items are not delivered until needed. This is to prevent theft.

DUMPSTERS – Dumpsters are required for any removal, big or small, and some projects require more than one. We use a third-party dumpster service, Western Elite, that picks up and drops them off. Each dumpster is on a weekly schedule, so please give the dumpster company a few days after the project is completed to pick up the dumpster(s). They are closed on the weekends and will resume picking them up on the following Monday. Dumpsters are for the crews use (from us turf) and are not for throwing away old furniture, extra trash in your garage or your neighbors’ TVs (this will potentially add additional fees to your project). For additional dumpster terms and conditions, please see "Western Elites" terms and conditions at the bottom of this page. These terms are accepted by the customer and transferred from our company to the homeowner when the dumpster is dropped off at the property.

MATERIAL SELECTION – If a decision has not been made regarding the material at the initial estimate, please stop by our warehouse during normal business hours. Our office is open from 8am-5:30pm throughout the week and open 8am-12pm on Saturdays. Sundays, we are closed. All available artificial grass samples and displays, paver options and a huge variety of rock. If the rock you are interested in is not on display, please visit your nearest rock yard to obtain samples. To proceed with the project, we need to know materials in advance so we can place the order. Any material not picked out before installation can cause a delay to the project installation. Please verify the rock, pavers and artificial grass before it is installed, as a photo may not represent the correct item or dye-lot. us turf can not be liable for a customer choosing the wrong material, and will result in additional fees for swapping these items out.

EXISTING OR PREVIOUS WORK COMPLETED BY ANOTHER CONTRACTOR - We are not responsible for any work completed by another contractor before us, be it by new home builder construction or additional work completed at a later date by a different contractor or landscape/maintenance company. We are not responsible for any broken lines, nails hitting pipes that are not below the surface or level they are required to be at. This also includes pool pipes that are supposed to be at least 18"-24" deep but were not properly installed by the pool builder. Same goes for electrical, plumbing and gas lines. We are not responsible for any chipping, knicks, cracks or breaks on any existing surfaces. We are also not responsible for windows, sliders, stucco walls and furniture/other items in the yard that may get hit with debris or movement of material. A detailed list of responsibilities will be available in our “installation agreement.”

CLEAN UP – Please allow up to one week after the completion of the project for cleanup. We apologize for any delays up front, but we do only have one clean-up clew to pressure wash the streets and to pick-up left-over material (as this requires a special truck and forklift).

CREDIT CARDS – Payments can be paid in person at the office or via a secure payment link online with no additional fee (as of 06/03/24). Currently (due to higher than normal credit card fees) you will not be able to hand a credit card to an employee/foreman at the job site. If you are not available (at home) to pay for the final balance when the job is complete, please come to our office and pay or ask for a payment link to be sent. There are no additional fees for coming into the office to pay, even via credit card (0%). If you cannot make it to the office during business hours, and would prefer to pay via the secure payment link, the 3% charge is added to your total job cost (as of 06/03/24, no credit card fees apply in person or online – this is subject to change at any time but you will be told beforehand).

CHECKS – Checks are always accepted as payment. Please allow up to 3 days for a check to clear, before receiving a receipt of payment. Mailed checks must have a tracking number, and the tracking number must be sent to us via email for tracking purposes. Once the check is received, we will update your balance and send a paid invoice to the email on file (for final payments). If a check bounces, there will be a $35 fee per check.

FINANCING – Our current financing options will be listed on our website (https://usturf.com/pages/financing-options). To pre-qualify or apply, you can do so there. Once you have applied, our financing department will receive your information and create offers that are currently available. A deposit is not required by our company when financing unless Greensky/Foundation Finance Company require you to place a deposit down. If a deposit is required, it would be paid to us turf and updated within our agreement with the financing company, the homeowner and our company. When the project is fully completed, we will send a payment request to Greensky or Foundation Finance Company (a loan completion certificate) who will then ask you to approve of the job being finished. Please note that when financing, most or all of the current offers will not be applied to the project total balance (this includes discounts that were previously added by your estimator).

PAYMENT DUE – We allow customers 24-48 hours after the job has been completed to make a final payment without accruing any late fees. A $35/day late fee will be charged beginning on the 3^rd day from completion until the balance is satisfied and the invoice is paid off. If something was not completed because of material shortage or delays, we ask that you pay for the work that was completed minus the items that were not finished. The final balance can be satisfied via payment online with no fee, after the completion of all items on the invoice.

REFUNDS FOR DEPOSITS – Full refunds for deposits are only given within 3 days if no drawing has been completed. If our designer has completed a drawing or you have received a drawing, a drawing fee of $200.00 will be deducted from your payment and the remaining credit will be sent back. If you choose to continue your project at a later date, this drawing fee will be added back to your account. Please see our “Refund Policy” page (https://usturf.com/policies/refund-policy) for more information.

REFUNDS FOR WORK ALREADY COMPLETED – If any work has been completed, all sales are final on services rendered. As our services include the purchase of material, no refunds will be given on material. Please see our “Refund Policy” page (https://usturf.com/policies/refund-policy) for more information.

WARRANTY - 2-year LABOR warranty on all projects completed (for the scope of work completed in your invoice). Crystal, Emerald, Platinum, Lush and Putting Green artificial grasses installed by our company are covered for 15 years by the manufacturer (Turf Center). If you purchase artificial grass elsewhere, or special-order artificial grass from one of our vendors, the manufacturer’s warranty would be only through those companies. Warranty information is different for all other materials. Most warranty information will be available from each manufacturer normally within their website. Plants are not covered under material warranty. If your plants do not make it, they are covered under a 30-day warranty for replacing the same exact size and type of plant, but the plant would have be purchased by the homeowner. We require homeowners to purchase plants as contractors do not get a warranty on purchases of plants. Please see additional information regarding plants below. *Please note: Window burns, including but not limited to, those from your property or your neighbor’s property, are not covered. Reflective burns from any reflective surface (example: a shiny/glossy fence around the yard, reflective paint on a car parked near your grass areas, reflective decorative objects placed in the yard, a floatation device left in the pool or in the yard, etc.) and abuse are not covered under any warranty. “Acts of God,” including but not limited to lightning, heavy winds, heavy down pour, etc. are also not covered. Please send all warranty requests/claims to claims@usturf.com. For more warranty information and other terms not listed here, please visit https://usturf.com/pages/warranty. To prevent window burns, contact a provider below to get a quote on the installation of window tint or solar screens. 

Trudy (Window Tint Films LV) @ 702-483-4394

Brian (Golden State Window Tinting) @ 702-882-8313

REPAIRS – All repair requests need to be sent through email to claims@usturf.com. Requests received will be applied to our calendar in the order we receive them. Repair work and fixes are normally completed on Saturdays. If a Saturday does not work for you, we can schedule you during the week on the next available day for installation (this might be 1-4 weeks out, depending on installations already scheduled). Please allow up to 10 business days for a crew member to come down and get an idea of the repair work needing to be done, if not already understood from the email request. Once the claim has been approved, you will be notified, and we will get you on the repair schedule.

IRRIGATION – Irrigation charges within an invoice are the only items that we are fully responsible for (especially in completed conversions). We are not liable for any cracked, worn down or pressure-popped poly lines unless charged for these items to be replaced. All irrigation is tested before our crews leave a project. If your irrigation is not in working condition before we leave, we will get the items within the invoice working but cannot be responsible for any issues of items not listed in the invoice (you’ll have to consult a landscape maintenance company for all future maintenance). 

PLANTS/PLANTING – Our warranty only includes a 30-day labor warranty for plants. We cannot be responsible for a plant’s health and longevity after 30 days. Our company also requires the customers to purchase their own plants, that we can install. Customers should only choose plants that are in great condition, as they should be planted in the same living conditions. We will install plants per the Performance Guidelines of Nevada. The care and maintenance of the plants and surrounding areas are the homeowner’s responsibility. We can not be responsible for plants that do not make it, especially under circumstances we can not control (the crazy summer heat in Las Vegas, the cold winter/frost depending on the area of town, or the abnormally strong spring winds and rains are all considered “Acts of God”). Plants that are on the Southern Nevada Water Authorities Regional Plant List are recommended to last in our climate.

WESTERN ELITE TERMS AND CONDITIONS